| Competitions Competition has expired. |
|||
| Features Click on the headlines below for more information |
|||
|
There's High Street Gift Vouchers for the senders of the best anecdotes and jokes. -- why not send yours to the Editor now? See end for details. Here is the latest selection...and our thanks go to the senders. |
|||
|
Telephone training As well as knowledge and skill, your agents need the right stand of mind to handle challenging calls. Here's how. |
Diallers How to choose dialler, make it work for you...and stay within the rules. Advice from our experts. |
||
|
Voice over IP Our experts report that the promised benefits of voice over IP have come true. Here is how to make the right choice...and make sure that you don't make an expensive mistake. |
Kenco coffee column, with Penny Walter | ||