Question: "One of our call centres only has about 20 people but everyone seems to want a different drink.  We have a small drinks area which is a complete mess -- full of half-used boxes of tea bags, tins, jars of coffee and dirty cups -- and it seems to take forever for people to get their drinks. 
“As if this is not bad enough, we have occasional visitors and not only do they see the mess, but their overall impression when offered a drink is hardly positive. 
Do you have any suggestions on how to resolve this issue for a small call centre like ours ?"

Lee Taylor, employee at LBM

Answer: Actually, this is a much more common problem than you might imagine.  Staff want different drinks at different times of the day -- perhaps a strong coffee to start the day, a decaff at lunchtime, a hot chocolate or maybe a herbal tea to help get through the afternoon. 
From the information given, the compact Kenco Singles table-top system is probably the best option.  Firstly, it has 18 high quality, branded hot drinks that your staff will immediately know and trust, including nine roast and ground coffee blends, fresh leaf teas including PG Tips, indulgent Kenco Cappio instant cappuccino, naturally caffeine-free Twinings Infusions and Suchard hot chocolate flavour drinks.  There really is a drink to delight everyone.
Each drink is freshly prepared and brewed from a capsule with its own special filter system and foil sealed for freshness.  Simply pop a mug or paper cup on the stand, insert the intelligent capsule and in less than 30 seconds a great tasting, freshly brewed drink is served.  All that's left is to add milk or sugar as required.
The mess will also be eliminated, as the drinks capsules have their own display stand, and the used capsules are captured within the machine.  What's more, the system is very easy to maintain, requires virtually no cleaning, and is tremendously reliable meaning you can continue to serve great drinks for years to come.
As a small and stylish table-top machine, not only would the Kenco Singles machine fit your drinks area, but as it can be plumbed or manually filled, you can site it where it is most convenient -- perhaps even somewhere to impress visitors where they can browse the drinks options and serve themselves.

Lee, a jar of coffee is in the post as a thank you for your question.

For a brochure on Kenco Singles or for further information on Kenco generally, please call The Kenco Coffee Company on 0870 2414820, or email Penny at CoffeeConsultant@Krafteurope.com.  Please continue to send your questions to Penny at the same email address -- further advice will be given in the next issue of Call Centre Europe.

Insert the capsule into Kenco’s table-top system and a freshly brewed drinke is served in less than 30 seconds

There’s a choice of 18 branded hot drinks