Contact centre needs for the 21st century

By
Darren Sullivan
General Manager
Ultra Communications

 

‘The main objectives of the contact centre nowadays are to standardise and, where feasible, centralise their technologies with flexible ownership and payment options.

 

Centres are moving to a solution which offers service-based payment, where there is advantage of cost reductions and the ability to increase and decrease seat numbers or add additional facilities for short term projects.

 

Centres are now looking for a technology partner who will help them increase revenue by providing more effective customer interactions, drive the value of each interaction and maximise the potential of every call, and add value to the services offered.’

 

• Integrated/live in days - With no requirement for specialist equipment a centre can be up and working within days.

The future of contact centre technology – Network solutions

Ultra Communications is the leading technology provider of CTI intelligent network contact centre solutions.

 

Ultra’s solutions offer contact centres complete operational and financial scalability, with more efficiency and flexibility than traditional on-site technologies; and all backed with their unique, comprehensive 24/7/365 UK support service.

 

Ultra works in partnership with its clients to help them stay competitive, now and in the future marketplace.


 Working with a Partner

 

The Network nature of Ultra’s solution offers real operational benefits and flexibility over CPE and other alternatives:


• Scalability - ability to scale up or down to meet business growth demands;

• Risk/reward pricing models - allows for practical and careful financial planning and management;

• 24/7/365 UK Support for the Contact Centre - Ultra offers unique support service including dedicated dialling support and help desk teams offering you expertise, experience and ensures that campaigns are optimised;

•No risk - Fully Ofcom and DMA compliant, the Ultra solution has complete disaster recovery and business continuance built in;

Visual real-time monitoring tool

 

Ultra’s solutions include -

 

·       Inbound call management & IVR

·       Network ACD

·       Outbound & Call Blending

·       Compliant, reputable Predictive dialler

·       Call recording inclusive

·       CTI capability

·       Scripting package

·       Unlimited remote monitoring tools

·       Real time MI reporting included

 

Ultra Communications Limited

(:.0207.965 0207
4: Sales@UltraASP.net.(email)
www.UltraASP.net