Airline chooses Swansea for new call centre

VIRGIN Atlantic has started recruiting for its new call centre in Swansea which occupies two floors of an 11-storey building called Alexandra House.

Due to open in September, it will be headed by Lisa Harman, who has 12 years of experience in call centres and is transferring from the Virgin Flightstore operation in Norfolk.

It will run in conjunction with the airline’s current call centre in Crawley and will have 206 workstations and within two years will employ 270 staff, mostly full time.  Potential agents are offered a starting salary of £13,500.

At first, the new centre will be open 7am-11pm all week and then move to 24-hour operation.

Julie Southern, chief commercial and financial officer, said the company was pleased to be opening the new centre, “particularly at a time when few companies are announcing an expansion in job opportunities in the UK.”
The new centre will be equipped with an Aspect Unified Connect system, Cisco IP terminals, HP PCs and furniture from Kinnarps.

It will have TFT wallboards and the latest version of Qmaster software along with the airline’s own reservation system.

It will use the company’s existing telecoms carrier, Cable and Wireless, and make use of VoIP.

Alexandra House, in the centre of Swansea