Now we’re 10: car firm’s call centre hits 70,000 sales

MOTORPOINT’S call centre, next to the company’s HQ in Chartwell Drive, Derby, has marked its tenth anniversary by completing its 70,000^th sale.

Jon Baird, general manager, heads the call centre, along with sales managers Chris Goodison and Matt Walker.

Each day, says Motorpoint, 300 calls from the UK and Europe are handled by 36 staff resulting in average daily sales of 25 cars of the 3,500-plus displayed on the company’s web site.

It says it is the only car supermarket in the UK with a dedicated call centre.

Mr Baird said: “We have come a long way since we launched the call centre in 2000 with just a handful of staff. Today, it is transforming the way in which people buy their cars, using the latest…technology to provide people with the confidence to buy vehicles they will never physically see until the day of collection.”

Last year, Motorpoint says it sold 44,000 cars.  Inbound calls total 3,500-4,000 a month and about the same number outbound as a result of the web site’s call back feature.

Motorpoint’s headquarters at night and the call centre in action

Motorpoint call centre fact file

Workstations 36

Agents 35 full time, one part time

Opening hours Weekdays 8am-8pm, Saturday 8am-6pm, Sunday 10am-5pm

Number of lines 70

Numbers in use 0845 local rate

ACD, etc Cisco, using IP, with HP thin client desktops

Software Bespoke to Motorpoint

Telecoms carrier Kingston Communications

CLI Soon to be implemented

Average monthly calls Inbound: 3,500-4,000 calls; outbound: similar

We have come a long way: Jon Baird, general manager