It’s not just the money, say managers seeking new jobs

 

FINANCIAL reward is not necessarily most important when call centre managers are looking for a new job, says a new survey.  One third of respondents cited “the challenge” and 22pc mentioned career advancement.

The recruitment company Call Centre Managers emailed a selection of its candidates and 934 completed the survey in full.  The report was then compiled by an independent market research agency, JRA Research.

Basic salary was given as important by 10pc of respondents, compared with 27pc citing the total remuneration package.

As might be expected, says the report, those with more experience are better paid.  Of those with 10-plus years experience in the industry, two in five earn £65,000 or more and about the same proportion are on less than £34,000.  Most respondents with less than five years experience earn under £34,000.

It advises those seeking a call centre manager with 10-plus of experience to focus on the challenge and the total remuneration package since this will attract most candidates.  They are willing to commute 45 miles – and up to 60 miles for many -- for a new role.  As earnings rise, managers are more willing to consider longer commutes.

Managers with less than five years experience are more motivated by the opportunity for career advancement, almost certainly reflecting the stage in their careers.  This, along with the remuneration package, should form the core of any communication, says the report.  

More than half of the respondents had had no university education, so demanding a degree could rule out certain candidates and is likely to increase salary expectations to above £34,000 those already working in the industry.

The majority of managers would be willing to relocate within the UK, with many also willing to relocate overseas.  As might be expected, says the report, those who have higher salaries are more willing to consider relocating (86pc of those on £65,000-plus).