Unified Communications

In call centres, UC has yet to reach its full potential, says our exclusive report.  Here you'll learn about the benefits and challenges of UC

Unified Communications has yet to realise its full potential, says Ian Jacobs, senior analyst at Ovum

Top tips to make UC a success, by Sarah Gray, GN Netcom

UC turns the company into a call centre, by Mark King, Aspect

Don't run the risk...spot problems early on, by Trevor Richer, Empirix

Happy are the customers who know where they are, by Alex Donnelly, Damovo UK

These two real-life examples show the benefits of UC, by Tom Perry, ShoreTel

People, and how they react, will make the difference, by Richard Kenny, Plantronics