More than you expect…except for the price and the hassle

IN THE current climate, a dialler paid for out of operating costs rather than capital expenditure will always get a positive hearing from budget holders.

Hosted diallers offer low cost of ownership compared with on-site products which are expensive to buy, install and integrate.

In addition, hosted diallers can offer complete control, choice and intelligence — and some even offer future-proof technology, with no additional cost, to provide new functions and to maintain regulatory standards.

The bottom line is that a successful hosted product should offer everything you could achieve with on-site equipment, but yet be available on a flexible pay-as-you-go basis, be totally scalable up/down, be reliable, and offer easily-added functionality when required.

While these already offer some inherent benefits provided by their design such as simpler disaster recovery, their providers also should offer functionality and managed services that would not be possible with customer premises equipment.

A good provider will offer advice on the use, management, and configuration and help to monitor the results achieved using their services.  As the supplier/manufacturer, they should be best placed to supply answers/support/advice on the best configurations of the dialler to maximise performance.

We offer all of these along with an inclusive, fully managed support service from an experienced team of managers who assist, proactively monitor and share best practice with our clients.

The typical cost per agent is £220 per month, including telco, service, full functions, voice recording, scripting.  Value added services include voice recording, call blending, managed service, reporting suite, scripting package and real-time monitoring tools.

Joanne Hatherley, Ultra Communications; Joanne.Hatherley@UltraASP.net