Recorders can now do a lot more for your call centre's performance

They are no longer just recorders.  Our experts have tips and advice on how recording systems can make your call centre more productive...and keep your agents happy

What's next in recording, and how it will affect you by Ed Kawecki, CyberTech International

Look at more than recording and see the results by Jenny Thornton, Aspect

Consider the future before you buy by Cameron Ross, Veritape

See it happen, safely and securely by Lucy Silvers, Magnetic North

How things have changed... but choosing can be a minefield by Mike Holland, Retell

Show your staff that you're willing to listen by Carl Nancollas, Storacall Voice Systems

"If a situation gets difficult and an agent needs more help,
managers and supervisors will need to intervene..."