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Bank in big drive to recruit more call
centre agents Lloyds TSB has begun a drive to hire 400 more agents for its call centres in Glasgow and the two in Wales, Bridgend and Newport. |
Nine seconds, or it will be goodbye Customers will hang up in less than 10 seconds unless a sales call interests them, says an analysis of 1m calls over the last three months. |
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Chilly bee, a depressed fish and a
radioactive squirrel...bizarre calls to the RSPCA Each year, the RSPCA's call centre answers more than a million calls. |
New UK call centres for web and
cosmetics companies Two overseas companies are to open UK call centres. |
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Call centres dare to bare for
charity Two call centres have embraced that annual tradition of posing for a (nearly) naked calendar, both of them to aid cancer charities. |
"It's the money that's important", say
agents Money takes top place in a survey of pay and benefits in Scottish call centres. |
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| Teleperformance, the big outsourcer, has opened a second call centre in Northern Ireland... | Mendip District Council says that its call centre agents now answer more than 95 per cent of calls... | |
| HSBC's advertising agency came up with a novel idea to attract recruits to the bank's call centres... | News briefs | |
| More news briefs | ||