| Competitions Competition is now closed. |
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| Features Click on the headlines below for more information |
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There's High Street Gift Vouchers for the senders of the best anecdotes and jokes. -- why not send yours to the Editor now? See end for details. Here is the latest selection...and our thanks go to the senders. |
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Performance
improvement Answer these seven questions to discover whether you are a great leader who can inspire and motivate. |
Customer service Do your people put customers at the heart of every call? Here are some call handling tips. |
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Exclusive: Pay
and conditions Small pay rise for agents means greater problems in retaining call centre staff, says an important survey. |
Telephone training Your customers will feel valued, and stay loyal, if they hear the right things from your agents. Here's how... |
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Training Get the most from your people, and keep them contented, with good training. |
Telethon: Children in Need Our six-page picture special shows how you helped the BBC Children in Need appeal |
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Reader offer Register for free copies of Call Centre Europe and you could win a free book. |
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