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| Features Click on the headlines below for more information |
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There's High Street Gift Vouchers for the senders of the best anecdotes and jokes. -- why not send yours to the Editor now? See end for details. Here is the latest selection...and our thanks go to the senders. |
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Telephone training Raise the quality of the conversations your agents have with callers and your customers are more likely to stay loyal |
Headsets Lose the wires for happier and more productive staff...and tips if you are struggling with the noise regulations |
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Customer
Relationship Management Here's a wide range of practical ideas about customer relationship management (CRM) |
Security Five tips on retaining the trust of credit card customers |
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